KINDERKONZERTS 2007: further information and terms

Kinderkonzerts Terms and Conditions of Ticket Sales

By purchasing Kinderkonzerts tickets using this website you agree to accept these terms and conditions.

Ticket sales
1.	Once you have purchased tickets for a Kinderkonzerts event, they can only be refunded or returned if:

	• We fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract. You will then be entitled to a full refund including any administration fee charged. • The Kinderkonzerts event is cancelled due to circumstances beyond our control in which case the face value of the tickets will be refunded. If the tickets have not been posted out, the administration fee will also be refunded.

2.	If material changes are made to the programme for the Kinderkonzerts event, namely a change of the venue or a headline act, the original tickets that you have purchased will remain valid for the revised event unless otherwise advised. There will no no refunds given as a result of a revised programme.
3.	There will be no refund for lost, stolen or damaged tickets.
4.	For any refund of face value you will be required to return the tickets, on receipt of which we will make the refund. The refund will be made using the same method of payment that was used to purchase the tickets. Tickets should be returned either: By secure post to : Kinderkonzerts, 6 Stony Lane, Ripponden, West Yorkshire HX6 4NA In person to :York Visitor Information Centre, De Grey Rooms, Exhibition Square,York YO1 7HB
5.	If the Kinderkonzerts event is cancelled or the programme materially changed, we will do our best to inform all ticket purchasers using the contact details provided when the booking was made. However it is your responsibility to check whether the event is going ahead at the scheduled date, time and venue. This can be done by checking our website. We cannot guarantee that we will be able to make contact with you.
6.	It is your responsibility to inform us of any change of address, contact telephone number or email address both before and after receipt of your tickets.
7.	Always check your tickets on receipt, as mistakes cannot always be rectified later.
8	Kinderkonzerts tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry.
9.	We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.
10.	We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions or omissions of the venue owners, performers or others.
11.	Tickets ordered through our website are only for your personal use and that of your party. We reserve the right to cancel tickets purchased if there is any resale or attempted resale of tickets at a higher price than purchased, this includes tickets being resold to the public at an inflated price including via auction sites such as EBAY. The holder of a resold ticket may be refused entry or rejected from the venue.
12.	If you are collecting your tickets rather than having them posted out, please note that the tickets must be collected by the cardholder in person, and that the credit card must be presented on collection. The cardholders' signature will be required on collection.
13.	There is no standard dispatch time for tickets. However, we endeavour to ensure that all tickets are received at least one week before the event, unless they are being collected from the venue. Tickets booked within 10 days of the event may be received slightly later, but should be received at least 2 days before the event.
14.	If it becomes impractical to post tickets out due to proximity of the event date or circumstances beyond our control, we reserve the right to make the tickets available for collection at the venue and will inform you accordingly.


Privacy Policy and Data Protection

This describes the privacy policy of Brothers&Sisters UK Limited, the organisers of the Kinderkonzerts events and the owners of this website. By visiting kinderkonzerts.co.uk and using this website you expressly consent and accept to the practices described in this privacy policy.

1.	We will not send you unsolicited emails.
2.	We will not share your personal information for marketing without your consent.
3.	Any personal information which we get from you or gather about you from your use of our website will be used to contact you by post, phone, email or SMS when necessary in connection with transactions entered into by you on the website.
4.	Financial information that is collected from you is used to authorise payment and invoice you. Your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and those companies that handle shipping and fraud protection.
5	You have a right to ask what information we hold about you. This can be done in writing to us at: Brothers&Sisters UK Limited, 6, Stony Lane, Ripponden, West Yorkshire, HX6 4NA.
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